1What the service is
VietFrontDesk is an AI phone answering service for service businesses — nail and hair salons, restaurants, dental clinics, home-service trades, and similar businesses. When a call comes in to the phone number assigned to your account, an automated AI receptionist answers, speaks with the caller, answers common questions about your business, and can take down appointment details and booking requests on your behalf.
The AI receptionist is software, not a person. It follows the business information and instructions you give us during setup. It is not a licensed professional and does not give medical, legal, or financial advice to your callers.
You are responsible for the accuracy of the business information you provide — hours, services, prices, policies — and for reviewing the bookings and call records the service produces for you.
2Your account and acceptable use
You must be at least 18 years old and authorized to act for the business you sign up. Keep your login credentials confidential; you are responsible for activity that happens under your account.
You agree not to use the service to:
- break any federal, state, or local law, including telemarketing and call-recording laws;
- send unsolicited marketing calls or messages, or place robocalls to people who have not agreed to hear from you;
- impersonate another business or person; or
- interfere with, overload, or attempt to gain unauthorized access to the service.
We may suspend or close an account that we reasonably believe is being used in these ways.
3Subscription and billing
The service is sold as a monthly subscription. Your plan, its monthly price, any one-time setup fee, and any usage-based charges (such as per-minute call charges beyond the minutes included in your plan) are the ones shown to you at sign-up.
Subscriptions renew automatically each month until you cancel. We charge your payment method on file at the start of each billing period for the monthly fee, and in arrears for any usage-based charges from the period just ended. Prices are in U.S. dollars and do not include taxes, which we add where required by law.
We may change our prices. If we do, we will give you notice by email at least 30 days before the change takes effect, and the new price applies starting with your next billing period after that notice. Continuing to use the service after the change takes effect means you accept the new price.
If a payment fails, we may retry it and may suspend the service until the balance is paid. Free trials, when offered, run for the stated length and convert to a paid subscription only if you choose to continue.
4Cancellation
You may cancel at any time, for any reason, by emailing steven.nguyen1624@gmail.com from the email address on your account, or by using the cancellation option in your account settings where one is available.
Cancellation takes effect at the end of the billing period you have already paid for. Your service keeps running until then, and you are not billed again after that. We do not provide refunds or credits for partial months, for setup fees, or for months in which you used the service little or not at all. Usage-based charges already incurred remain payable.
We may cancel your subscription with 30 days’ notice, or immediately if you materially breach these Terms or fail to pay. After cancellation we may delete your account data; please export anything you want to keep before your service ends.
5No guarantee of uninterrupted service
We work hard to keep the service running, but we do not promise that it will be available without interruption or error. The service depends on things outside our control — telephone carriers, internet providers, cloud hosting, and third-party AI providers — and any of them can fail, slow down, or change.
We may also take the service offline for scheduled maintenance or urgent fixes. We will try to give advance notice for planned downtime when we reasonably can.
The AI receptionist can mishear a caller, misunderstand a request, or record a booking detail incorrectly. It is a helpful assistant, not a guarantee that every call will be handled perfectly. Please review your bookings and call records, and do not rely on the service as the only record of your appointments.
Except where the law says otherwise, the service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
6Limitation of liability
To the fullest extent allowed by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost bookings, lost customers, lost data, or damage to reputation, arising out of or related to the service — even if we were told such damages were possible.
To the fullest extent allowed by law, our total liability for all claims relating to the service is limited to the amount you actually paid us for the service in the three months immediately before the event that gave rise to the claim.
Some states do not allow certain limitations of liability or exclusions of implied warranties. Where that is the case, the limitations above apply to you only as far as the law allows, and nothing in these Terms limits liability that cannot lawfully be limited.
7Calls, recordings, and caller information
The service processes phone calls placed to your business number, which may include call audio, recordings, transcripts, and the names and phone numbers callers give. We use this information to operate the service for you, to create your bookings and call records, and to improve the quality of the service.
Recording and monitoring calls is regulated, and the rules vary by state. You are responsible for making sure that recording, and any notice or consent your state requires, is handled properly for calls to your business.
8Changes to these Terms
We may update these Terms from time to time. When we do, we will change the “Last updated” date at the top of this page, and for material changes we will also notify you by email. Continuing to use the service after an update takes effect means you accept the updated Terms.
9Governing law
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the service will be brought exclusively in the state or federal courts located in Texas, and both you and we consent to the jurisdiction of those courts.
If any part of these Terms is found unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver of it.
10Contact us
Questions about these Terms, your account, or cancellation? Reach us at:
Xom Viet USA LLC
Email: steven.nguyen1624@gmail.com
Phone: (210) 880-1983
Mailing address: Austin, TX